Last updated: July 16, 2026

Refund Policy

We want customers to test compatibility before committing. Please contact support quickly if activation or setup does not work as expected.

Eligibility

Refund requests are reviewed based on activation status, service usage, setup attempts, and the time elapsed after purchase.

Non-Refundable Cases

Refunds may not be available after successful activation and extended use, or when issues are caused by unsupported devices, unstable internet, or incorrect setup.

How to Request

Contact TOP IPTV support with your order details, device type, and a short description of the issue so we can review the request.